Saturday, December 16, 2006

Appraisal - is it supposed to be 'A Praise All' ?

This week at work was pretty torrid. We had to close out appraisals by the 15th and so there was a beeline to finish up things ASAP.

When it was my turn to hand in my self appraisal, I rated myself decently on the various tasks. Probably my maturity levels are really high or its a direct reflection of the time one spends at work, but whatever it is, basically I didnt over-rate myself. Actually, even 3-4 years ago, I never did that.

Does not mean that I dont take pride in my work. Of course I do. So does everyone. But I also accept reality.

So tasks where I did just what was expected, I rated myself against the grade that said - met expectations.

Unfortunately, thats what I expect my reportees also to do. I know very well that not all would follow my principles. But the sheer audacity with which some rankings came up in front of me, absolutely shocked me.

People who havent even met the very basic of expectations, had rated themselves as having exceeded exceptions. I didnt know if I had to laugh or take offense at that.

Then there were people who assumed that having spent long hours at work was tantamount to having excelled in work. Cant they just look around. Is (s)he the only person who is working long hours? If not, then obviously the entire team is having to face the music of improbable deadlines, caused by mistakes made by their superiors - people like me. In which case, I will rate myself badly and will still have to rate them against people who are stretching as much as they are.

If they find that (s)he is the only person being overloaded, again it either means:
1. Probably their ineptitude is the cause
2. They have somehow been assigned more work by their lead or manager and they have the right to stand up and say - 'I feel I am having to do more work than others and am afraid that the quality of my work will be affected'.

The second option may sound too utopian for one's comfort. If there is a fear to escalate such things and keep quiet, how come one is able to talk back all stuff during the appraisal meetings? All that I ask is that one shows this communication skill much earlier.

I have given bad ratings to people earlier too. Most often, the appraisees tend to dispute that, which is completely normal. But people are generally open-minded to accept the feedback and at least strive to work towards improvements.

Not the few people I interacted with this week. The moment they saw negative feedback - bhoomph... TEARS from one person, total stubborn behavior from another and another taking the 'by-pass' route and escalating to superiors.

The last two, I can face. No issues. There is at least a communication going on and there is at least a possibility of arriving at a conclusion. But what do you do when one cries? This person was literally crying. Is this how things work in an office? Should we get this emotional?

I agree, there are a lot of things associated with the ratings. But shouldnt that have motivated one to actually perform. Claiming that having spent long hours or coming on weekends directly means a high rating, is quite pathetic. And I even dug up the attendance records of these people. If I show it to my superiors, there is no way, they will agree to the appraisee's claims of having worked extended hours or during non-business days.

If one doesnt even have the data to back themselves, how can one make such fantastic claims? I sound like a real old man, but I seriously dont get the attitude of the youngsters coming in to work. They have a gala time during office hours and then rate themselves to a level that implies that the company has grown only because of their work.

Another fundamental problem I saw was that each one was comparing their rating with the other. One of the most basic fundamentals preached in an organisation is that the ratings should not be discussed amongst each other. But these people basically show all information to one and they all come out like a consortium with the same set of remarks and claims.

AAAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGHHHHHHHHHHH.....

I know I have babbled a lot in this posting, but then I am basically totally drained with all this emotional drama that I had to endure this week.

I only hope these kids dont try these things with their next manager. I dont think any other manager will even spend so much time listening to their unearthly demands.

7 comments:

Unknown said...

After reading your post about the actions of your team members, I have a question. Do you employ child labor? What's the age of these people?

Anyway, that's none of my business. This long post means you have;
(1) Installed Voice-to-Data software, or
(2) Hired a buxom secretary, or
(3) Your hand's cured.

If it's (1), what's the cost, Where'd you get it, is it any good?,

If it's (2), what's the cost, Where'd you get it, is it any good?, and

If it's (3) - I really don't care.

Anonymous said...

Hi Jawaman...

You have taken a very sensitive topic to blog so ... From your posting I found the most the following sensitive questions. I can not stop myself from posting this long response by wasting my precious time as I don’t have the Voice –to-data software with me :). I hope you will post this response in you blog site.

1. Do you believe in Smart Work or Rigours Work (meaning working late hours, working on week end and holidays)?

I think as a point of discussion from a managers point of view when asked you will choose the first option i.e. Smart Work .I think getting the smart work done by the team is the job/responsibility of a Manager by utilising all his previous work experience and handling the challenges. Where as a team member opts for a rigorous/hard work when (s) he does not get the required guidance from the leader but wants/tries to finish up the work assign to him/her bcoz at end of a day the end product or work completion status counts from a manager’s point of view. So in absence of proper/smart guidance from the Manager and to provide a greener status report, team members opt for working long hours and spoiling hie/her personal life ( very a scary term in case of Indian IT professional).


2. Do you feel proud to rate your team members badly or poorly. If so I feel sorry about it.

3. Did you ever help/guide the team member rated poorly to perform well in the next appraisal cycle. If so what was your feeling at that time.


4. Team members right to ask the manger that (s)he is over loaded.

If (s) he puts a voices about work load as a manger you will feel that the team member is not taking the things in a positive spirit or not in the best interest of the project/work. So the issue of team spirit comes into picture and (s)he will again a get a bad star added to his/her name and ultimately which will effect his/her rating.

5. Now you may say as a manager I will appreciate if some one comes to me relating to the work issues and will happy to help him/her. But I don’t think in practicality any manager thinks or do the things in that way. If you are/were doing it with in your team mates you are exceptional and great.


6. Now coming to the point of Comparing the rating with others... (Most favourite dialogs of managers during the appraisal and most hated dialog of the team members)

I think with out comparison one manager can not rate a member. If not then how are you rating the person? One says Night is dark only by comparing the brightness of the day. If you don’t compare you will say both day and night are either dark or bright. So by comparing only you will judge what is what in other words comparison is a Relative term its not a direct term

So now comes the question of Comparison and how as a manager, one rates his/her team members. For comparison one should have a common base to compare. During school or board exams or entrance exams we use study all most the same course material and get the same question paper irrespective of the place and finally the teachers ( I don’t say they are also 100% perfect but ) / OMR (Optical Mark Reader for entrance exams) use to judge and we use to get a relatively fair result. But the comparison in work is not/never done on a common base as the work allocated to the team is different and approach to resolve also differs. So as a Manger while judging your team member the manager always takes a team member as 100% and relatively judge the others on that scale. But the person whom the manager have consider as 100% is (s)he really 100% is his/her work experience, exposure or guidance is same/equal/equivalence to the other team members. If not why as a manger one should compare those two member’s performance on the same scale where the relative parameter is not same. As the work done is different, approach is different and more over the opportunity given to the team members are different than why at the end of the year the manager considers a team member (may be his pet member or his own village/town/city/language member or his own community member or most opportunist member working on a latest high end technology again chosen by the manager on some base less relative scale etc etc) as 100% and rates the others on that relative scale rates and rates the other poorly.

7. Above all this, as a Manager if you feel that your are totally perfect on all these questions and rated you team member on a very common scale and which totally relative to all your team members and after that if the team member shows you the so called tears, emotion all other stupid gestures then just ignore them. (I think I have given you a very simple solution :-) ) .

Even if you Jawaman you claim you are very realistic for all you team member’s rating and they compare with each other’s rating , we can give a very generalised term for that gesture of the team members “Natural Human Tendency to get more“. If that is not the case managers/team members will not leave a company and settle in the life.


I also want to suggest some thing

1. From a team members perspective all the mangers should also be graded by team members i.e. all team member should rate the managers (not as a generalised term as manager but as Manager by name (Mr X) on so & so parameters).

2. Managers should be held accountable ( not to be hanged or loose the job ) for the performance or rating of the team members i.e. in a team of 10 people if > 40% people are below average performance or rating the managers rating should be held accountable. I have seen managers getting good appraisal (no idea about the salary but position/grade wise getting higher grades) even if the projects got scrapped or 8 out of 10 people are leaving the company because of the manager.

If “A Praise all” is not applicable to team members its not applicable to the Managers appraisal or managers favourite team members.

These are all my personal views so if any is getting hurt by these blog response contents I am really very sorry for them. But I just tried to touch the other side of the coin which "the Jawaman" not willing to see.

Anonymous said...

I am reminded of the words Azharuddin used to explain why he never walked up to his bowlers between overs like his prodigious deputy, Sachin. He simply repled, " At this level, they ought to know how to bowl."

I think when you software guys hire someone for a fantastic price, then he better knows how to work.

I do not agree with most of the comments of " Anonymous"( I hope it is not one of your disgruntled appraisees).

There is no excuse for not behaving in a matured manner at a work place.After all, it is the place where anything you do ought to mean business.

No point in complaining when you freak out in picnics and halloween parties with your subordinates.

Jawaman said...

Response to Superthumby:
(1) No
(2) Defintely NO
(3) Thanks

Jawaman said...

Response to anonymous:
It is very evident that you are still quite a young person and I really wish you well.
Just climb up the ladder and you will very easily realise what a load of b.s is present in your comment.

Your point # 1:
Typically, from what I have seen in the last couple of years, the word "hard work" is the most abused one. Many people do "stay back", "work over the weekends" etc etc. But in 8 out of 10 cases, its not warranted.
Cut down the time you spend on orkut. Cut out the time you spend in tracking the cricket match. Cut out the time you spend in forwarding (practically spamming) ridiculous sounding personal emails. Reduce the time wasted at lunch and other breaks. Come to office on time. Stop chatting/flirting on the phone (voice or text) with your boyfriend/girlfriend.
These are some FUNDAMENTAL things that help you complete your task on time. You wont have to "stretch". You want have to work "weekends" or "holidays". Working smarter doesnt always involve a very fancy solution. And if you think your manager/leader has to come and tell you this - sorry, you are in bad shape already!


Your point #2:
Please dont feel sorry. I am proud that I have the courage to carry out my duty - giving a rating that corresponds to the work performed.

Your point #3:
Quite a good one. Unfortunately, this is not something I've had the opp to do. So will surely bear this in mind.

Your point #4:
There are definitely ways in which you can tell your manager that you are overloaded. If you dont know, please see to it that you attend some basic communication training programs.

Your point #5:
I am definitely not exceptional, but I surely do my best to help out those who come to me. Perhaps you have not experienced it from me first hand, but I think there are a few people who can give you instances where they got help after approaching me. If you work for me and think that I am a totally unapproachable person - point duly noted for my improvement.

Your point #6:
Your ultimate notion is that a manager's linkage to a team member - in terms of language/blood/geography - is the only thing that decides a rating, well, I really feel sorry for your juvenile sentiments.

Your point #7:
No human being is perfect and I am no exception. I am more than willing to indulge in discussions about my perception of the way you work and your perception of the way you work. But if you want to do that over tears - sorry wrong number.

And now your suggestions:
The best part of your comment: having the team members rate the manager. Except perhaps in Mannaar & Co., every decent company has a mechanism in place wherein a team member can give feedback (sometimes even a rating like you wish) about his/her manager to the Management.

And then holding the manager accountable if more than 40% of the team gets a bad rating - wow that was a radical one. Lets do one more thing. People who do interviews - if the candidate they recommend for hiring, is hired and also performs badly, lets ensure that the interviewer gets a bad rating. the best part of this, we can even hold the HR responsible. Please.....

And btw, I started from the rank bottom in an organisation as a stipendiary trainee and so dont assume that I dont know the other side of the coin. I was that other side not too long ago and since I still get appraised, I am still the other side of that coin.
I wish you too could see the other side of the coin you are in.

In any case, thanks for your post. I dunno if you work/worked for me. I just feel happy that someone other than my regulars got to read this post and felt an urge to reply.

Jawaman said...

Response to neeluking:
dude, a very pertinent point in your last paragraph.
i am definitely going to tone down my participation in such activites. perhaps its time that i start acting my age.

Unknown said...

You owe me a mouse, as I had to go up and down to read the initial comment and the corresponding response.