Saturday, June 16, 2007

Reaching me at work

There are quite a few characters in the office who according to me need some education in terms of telephone etiquette.

I am not even talking about how to talk on the phone or when to talk etc. I want to highlight the issue of people's preference to first call me on my mobile rather than my other official contact options.

In my office, I have a regular PSTN extension. I also have a VOIP extension. This VOIP extension is now integrated with our PSTN lines, so in effect I have one more PSTN extension.

So, basically, there are 3 telephone extensions through which I can be reached. BUT there are certain characters at work who would rather reach me directly on my mobile.

If they are in my circle of friends, then there is absolutely no problem, cause I will anyway be discussing personal stuff with them like going to lunch and the likes.

But my complaint is really about certain others with whom my interaction is purely official. Even these people first call my mobile.

All my official coordinates are clearly updated in the internal telephone directory. Why don't they exhaust the option of first reaching me on any of those 3 extensions and if I am not available on any of those, then let them dial my mobile number. If your retort is that they would have tried that first and then called me on this, I can vouch for my presence at my desk for an extended period of time and none of the extensions buzz me and yet, my mobile rings out first!!!

But no. These guys have that etiquette portion of their neural network disabled at birth and so, I am left to attending calls on my mobile even when its not required.

Starting next week, for such people, I am definitely going to ask them to cut the call and reach me on my extension first.

2 comments:

Unknown said...

Make this your mantra always, "Hello, shit, hello, bugger, helloooooo, can't hear you... if you can hear me, please call my extension"

Politically correct and after some 2 million times of employment, they may actually start calling you on the desk phone.

Or after they read this blog.

Ramadurai said...

Another on similar lines is just shout at the top of voice as if you are not hearing or say "you do not want credit card of your bank"